Airtel RFE was held 24th November. This survey was done to collate the feedback of Runner's to serve as reference point for new runners from Kolkata or outside.
The survey was broken into few parts - Registration, Expo, Race Day , During Race, Beyond Race, Weather, Race Recommendation.
- Registration was broken down into Race registration, payment and query resolution
- Expo was broken into Bib collection and T-shirt
- Race day was broken down into multiple questions- Holding area, warm up, Toliet facilities, start point location
- During race was similarly broken down into Punctuality of start, Hydration support, Km markers,Crowd Support, Women friendly, En route toilet, Pacers, Race distance, Traffic management.
- Beyond Race - Medal collection, Refreshment, Recovery Zone,
- Route options on Flat, Hilly, Challengin, highly challenging
- Weather had options of Moderate, Supportive, highly humid, Too hot/cold, rainy
Runners were asked to rate on Extremely Satisfied, Satisfied, Neutral, Dissatisfied, Extremely Dissatisifed, Didn't Avail.
The survey form was floated in different Whatsapp group such as Dose of fitnees, Kolkata Runners, Salt Lake Runners, FB groups - Kolkata Runners, South Kolkata runners, Salt Lake Runners. Feedback was collected till 30th November.
Snapshot of respondents
Total No. of Respondents - 55nos
21km participants - 41
10km participants - 13
Snapshot of respondents
Total No. of Respondents - 55nos
21km participants - 41
10km participants - 13
5km participants- 1
Race Registration -
The BIB collection was satisfactory or more for 88% of respondents. Regarding T-shirt quality was rated unstaifcatory or worse by 71% of respondents.
Race Registration -
The above data shows the Race registration is satisfactory or more. EXPO -
|
Race Day-
| [Holding Area] | [Warm Up] | [Toilet facilities] | [Start Point location] | |
| Extrmely Dissatisfied | 2% | 4% | ||
| Dissatisfied | ||||
| Neutral | 9% | 27% | 29% | 4% |
| Satisfied | 55% | 44% | 40% | 51% |
| Extremely Satiffied | 35% | 29% | 16% | 45% |
| Didn't Avail | 0% | 0% | 0% | 0% |
Majority of respondents were happy with holding area, warm up & start point location. Toliet facilities were mostly satified.
Race
|
Above data shows the Race started on time, hydration support has been satisfactory. Most repsondents were happy with KM markers and crowd support. The race from avoce data is women friendly.
| [En route toilets] | [Pacers] | [Race distance accuracy] | [En route photgraphy] | |
| Extrmely Dissatisfied | 2% | |||
| Dissatisfied | 9% | 18% | 5% | 4% |
| Neutral | 40% | 27% | 9% | 4% |
| Satisfied | 25% | 25% | 44% | 40% |
| Extremely Satiffied | 22% | 29% | 42% | 53% |
| Didn't Avail | 2% |
Few respondents were unhappy with re route facilities, majority were neutral. Pacers performance were satisfactory for the most repsondents. The race distance was accuracte as responded by participants. The en route photography was good for high majority of respondents.
| [Volunteers] | [Traffic Management] | |
| Extrmely Dissatisfied | 0% | |
| Dissatisfied | 2% | 4% |
| Neutral | 5% | 5% |
| Satisfied | 24% | 29% |
| Extremely Satiffied | 69% | 62% |
| Didn't Avail | 0% |
Vounteers on route have been rated highly by the respondents and so was the traffic management
Post Race
| [Medal Collection] | [Refreshment quality ] | [Recovery zone] | |
| Extrmely Dissatisfied | 4% | ||
| Dissatisfied | 7% | 0% | |
| Neutral | 13% | 16% | |
| Satisfied | 29% | 35% | 44% |
| Extremely Satiffied | 71% | 42% | 38% |
| Didn't Avail | 2% |
Most respondents were happy with medal collection, refreshment qualty and recovery zone.
The route was rated Flat by all the respondents and the weather supportive by 71% of respondents and 29% rated it as moderate.
The race has been recommended by91% respondents, 7% have said maybe and rest no.
The above data shows that AIRTEL RFE has been good race and there are huge positves and possibly few areas of imporvements.
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